Our assurance
Care & Cleaning
How to keep gold, diamonds, polki, emerald and pearl looking the way they did on day one.
Everyday care
- Put jewellery on last, after perfume, hairspray and lotion — these are the main cause of a dulled finish.
- Take it off first, before swimming, exercising, or housework involving chemicals.
- Store pieces separately, or in individual pouches — gold scratches gold, and stones scratch softer metal.
Cleaning at home
For plain gold and diamond pieces: warm water, a drop of mild soap, and a soft brush at the back of the setting, where oil and skin residue collect unseen. Dry fully before storing — moisture trapped against gold is what causes tarnishing over time, not the metal itself.
What to avoid
- Emerald
- Never use an ultrasonic cleaner. Emeralds are commonly oil-treated to improve clarity, and ultrasonic vibration strips that oil, leaving the stone visibly duller.
- Pearl
- Never use an ultrasonic cleaner or harsh chemicals. Pearls are organic and porous — wipe with a soft, slightly damp cloth only, after each wear.
- Polki & kundan
- Never soak. The gold foil backing behind uncut stones isn’t sealed the way a modern claw setting is, and water can seep in and dull the reflection behind the stone.
- Meenakari
- Avoid direct sunlight for extended periods — enamel colour can fade gradually with prolonged UV exposure, the same way any pigment does.
Our free annual service
Bring anything bought from us back once a year and we’ll clean it, check every claw and setting for wear, and re-polish it — at no charge, for as long as you own the piece. It’s a ten-minute visit that catches a loose stone long before it’s lost.
Still have a question?
Our concierge can answer this in plain terms, or a consultant can walk you through it in person.
More on assurance
BIS Hallmarking & HUID
Every gold piece carries a verifiable six-digit HUID — here's what it means and how to check it yourself.
Certified Diamonds
IGI and GIA certification, the 4Cs explained, and how to read the report that comes with your stone.
Transparent Pricing
How every invoice breaks down metal, making charge, stones and GST — with a worked example.
Lifetime Buyback & Exchange
The exact formula we use to buy back or exchange anything bought from us, for life.
Shipping & Returns
Dispatch times, delivery windows, and our 15-day return policy — including what isn't returnable and why.
